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Client PoC playbook

How to run a two-week proof of concept with a merchant on apay, from sandbox keys to a go/no-go decision.

Scope of a PoC

Prove, on the merchant’s own product, that they can:

  1. create payments from their backend and complete them with the hosted checkout on web and phone,
  2. handle success, decline and 3-D Secure,
  3. receive and verify webhooks and reconcile them to their orders,
  4. refund from the dashboard or API,
  5. see everything in the dashboard.

Wallets (Apple Pay, Google Pay) are included when the merchant attaches a processor test account (Stripe or Airwallex sandbox), which takes a few minutes.

Timeline

Day apay Merchant
0 Create sandbox account, send keys, dashboard invite, quickstart Name an engineer and a product owner
1 to 3 Office hours on chat Backend creates payments; checkout mounted on a test page
4 to 6 Review integration, check webhook signature handling Webhook receiver, order state machine, refunds
7 Mid-point demo on a phone Test cards for decline and 3DS
8 to 10 Attach processor test account for wallets, help with routing Apple Pay on Safari, Google Pay on Chrome/Android
11 to 13 Load test with 100 payments, reconciliation export Compare dashboard export with order records
14 Decision meeting: go-live plan, pricing, timeline Go / no-go

Success criteria (agree on day 0)

Steps in detail

Day 0: account setup

Days 1 to 3: first payment

Follow the quickstart. Checkpoint: a payment_succeeded webhook received and verified.

Days 4 to 7: edge cases

Declines, 3DS challenge, customer closes the 3DS page, double submit, refund, partial refund, currency the merchant needs.

Days 8 to 10: wallets

Merchant creates a Stripe (or Airwallex) test account, adds it in Processors, enables Apple Pay and Google Pay. For Apple Pay on the merchant’s domain, register the domain with Stripe’s Apple Pay settings or upload the merchant certificates in the dashboard.

Days 11 to 13: operations

Export payments from the dashboard, reconcile against the merchant’s orders. Team members invited with roles. Alerting on failures agreed.

Day 14: decision

Present: volumes and success rates from the PoC, open issues, go-live checklist (processor or partner bank contract, KYB, live keys, wallet domains), pricing.

Tooling apay provides